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CUSTOMER SERVICE
I would like to take this opportunity to introduce myself and thank you again for choosing Devonleigh Homes as your builder. Now that the overwhelming process of selecting and constructing your new home is behind you, we want you to be able to sit back, relax and enjoy it!
My name is Jen Calbeck and I am the Customer Service Administrator for Devonleigh Homes. It is my job to ensure that you understand and are comfortable with your warranty coverage. I am here to answer questions and hear your concerns, but most importantly I am here to schedule our valued employees and trades people into your home to complete any warrantable work. For your own protection it is vital that you submit all of your concerns directly to me in writing. I understand that it may be tempting to call up one of our sales representatives or to stop a site supervisor or service technician on site to voice your concerns however due to the fact that they are very busy individuals this is how issues may become poorly communicated or overlooked.
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I maintain an up to date and accurate file on every new home that we build and use this file to assist me in rectifying all concerns quickly and accurately. The most effective way to receive after sales service is to contact me directly so that I can ensure that all of the necessary steps are taken to make certain that you are receiving the best service.
Your Tarion warranty booklet has all of the forms that you will need to activate service at your home. Should you require emergency service, a phone call followed up with a written explanation of your concerns is all that we require.
I look forward to addressing any concerns that you may have during the upcoming year.
Sincerely,
Jen Calbeck
Customer Service Administrator
Devonleigh Homes Inc.
Phone: (519) 942-3311 ext. 226
Fax: (519) 942-9892
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